E - Mail
General enquiries may be sent via E-mail. We aim to respond within 24h.
General enquiries may be sent via E-mail. We aim to respond within 24h.
Start a chat with our friendly customer support service anytime.
Please enter the email you registered with.
If you recently ordered a product or signed up to any of our services on a 3-days trial basis for €9.95 by registering to our website and/or marketing offer, please check your bank statement for more information about this transaction - all transactions are processed with 3D Secure technology.
The trial subscription price is non-refundable and we do not make
refunds for incomplete
monthly subscriptions We may, however, at any time and for any
reason decide to grant a
refund, discount or exclusive benefit to a subscriber. The amount
and terms linked to the
refund in question, and the decision to grant such a refund, is at
our sole
discretion.
Your purchase is covered by a legal withdrawal
clause. You may only
terminate your initial purchase if your subscription has not been
activated. When you accept
the purchase and enter your learnwpress.com account you have
automatically activated your
membership. To withdraw your order or purchase,
you must log off the learnwpress.com platform immediately after the
initial purchase and
avoid logging in again. Contact our customer service by e-mail to
cancel your order. We will
do our best to cancel your subscription and give you a refund.
Our service includes a 3-day trial version of €9.95 with a pre-established trial duration. When the trial period has ended, your account turns into a standard subscription according to our terms and conditions, to which you have agreed. This happens unless you have cancelled your membership before the end of the trial period. To terminate your account, please contact our customer service.
After you have terminated your subscription no further charges will be made to your card. Any information stored about you is deactivated according to our service's GDPR policy. If you wish to get a refund, you must not have activated or used the service. All personal data can be erased upon request.
You are free to cancel your subscription at any time. There is no
mandatory membership
period. If you wish to terminate your membership all you have to do
is click on the my
account tab. Once your subscription has been cancelled, no further
charges will be made to
your card. Cancellation does not, however, affect other services
and/or benefits linked to your user account for the period(s)
charged.
Please note
that for technical
reasons you cannot cancel your subscription to a service within the
first 24 hours after
having registered the account. If you wish to terminate your
membership before the
aforementioned lock period, please contact customer
service directly. If you choose to not cancel your membership before
the end of your trial
period, then your trial membership will turn into a basic membership
automatically and your
card will be charged at the standard
subscription price of:
| Membership price: | Renewal duration: |
|---|---|
| €66.00 | Every 14 days |
| €33.00 | Every 7 days |
| €16.50 | Every 3 days |
To access the services on our website, you pay €9.95 for a 3-day trial period. This amount is non-refundable the moment you start to use our service. You may request a refund if the service has not been activated.
Our customer service is open 24/7 and can be accessed through e-mail, chat and phone. We suggest that your first point of contact is via e-mail. In case you are trying to contact us through the chat service and have connectivity issues, please send us an e-mail and a customer support representative will contact you as soon as possible.
An introductory e-mail with all your login information has been sent to the e-mail address used when you opened the account. We recommend you check your spam and trash folder. If you still have trouble finding it, please contact our customer support.